Having trouble with WalletMatik? Check the answers below; if you can't find yours, write to us using the form at the bottom of this page.
Where is my data stored?
Only on your phone. WalletMatik has no accounts and no servers; your data is never sent anywhere.
I'm changing phones. How do I move my data?
Create a backup (JSON) on the old phone, copy the file to the new phone and restore it in WalletMatik. Android's automatic cloud backup is disabled for this app, so you need to make the backup yourself; you can turn on the automatic backup option.
I forgot my PIN
The PIN is stored on the device as a one-way hash, so it cannot be recovered; this is by design for your security. If biometric unlock is on, you can use it. Otherwise you'll need to clear the app data and restore from a backup.
Gold/currency prices aren't updating
Prices are downloaded while you're online and are for information only; short delays are possible. Check your connection and refresh.
How do I delete my data?
Settings → Delete all data. See the data deletion page for details.